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Last Updated: July 3, 2026

Welcome to Sorted. These Terms of Service (“Terms”) form a binding agreement between you and Sorted. (“Sorted,” “we,” “us,” or “our”) and govern your access to and use of the Sorted web application and related services (the “Service”).

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE A DISCLAIMER OF WARRANTIES (SECTION 11), A LIMITATION OF LIABILITY (SECTION 12), AND A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER (SECTION 14) THAT AFFECT YOUR LEGAL RIGHTS. SECTION 14 INCLUDES A 30-DAY OPT-OUT.

By creating an account, clicking “I Accept,” or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

  • Consumer Users — individuals who access the Service for personal, household, or family purposes to organize and document their own property and insurance information.
  • Commercial Providers — insurance brokers, agents, adjusters, carriers, or other businesses that subscribe to the Service and are authorized to view a permitted portion of a Consumer User's account, or that sponsor or provision Service access for their own clients.
  • Authorized Users — individuals a Commercial Provider permits to access the Service under the Commercial Provider's subscription.
  • User, “you,” or “your” — any Consumer User, Commercial Provider, or Authorized User, as applicable.
  • Vault Documents — any insurance policies, property deeds, vehicle registrations, receipts, or other textual documents you upload.
  • Asset Photos — any images of homes, vehicles, boats, or personal property you upload.
  • Valuation Estimates — the Replacement Cost Value (RCV) or other financial figures generated by our Artificial Intelligence (AI) tools.
  • Vault Data — collectively, your Vault Documents, Asset Photos, and Valuation Estimates.

2. What Sorted Is — and Is Not

Summary: Sorted is a tool for organizing and documenting your property and policies. We are not your insurance company, and we have no control over whether a claim gets paid.

The Service is a documentation and organization platform. To the maximum extent permitted by law, you acknowledge and agree that:

  • We are not an insurer, insurance broker, agent, adjuster, public adjuster, appraiser, or financial or legal advisor, and nothing in the Service constitutes insurance, an appraisal, or financial or legal advice. In jurisdictions where the definition of public adjuster is broader than the foregoing, this disclaimer is intended to have its most protective effect.
  • We are not a party to your insurance policy or to any claim, dispute, or settlement between you and any insurer, and we do not stand in the shoes of any such party.
  • We do not communicate with, negotiate with, represent you before, or influence any insurance company, adjuster, or other third party regarding any policy or claim.
  • Whether any insurance claim is paid, delayed, reduced, denied, or disputed is determined solely by your insurer and the terms of your own policy — and never by Sorted, by the contents of your Vault Data, or by your use of the Service.

The optional Claim Workspace feature is a documentation-organization tool only and does not constitute representation before any insurer or legal representation of any kind.

You are responsible for all decisions you make and actions you take in connection with your insurance, regardless of any information generated by or stored in the Service.

3. No Guarantee of Outcome

Summary: Using Sorted does not guarantee insurance payout. Our estimates are AI-generated and are not certified appraisals.

USING THE SERVICE DOES NOT GUARANTEE, EXPEDITE, OR OTHERWISE AFFECT ANY INSURANCE CLAIM, COVERAGE DECISION, OR PAYOUT. You understand that purchasing or using the Service does not entitle you to any particular result with any insurer.

Valuation Estimates and AI-extracted policy details (including coverage limits and deductibles) are generated by automated tools, are provided strictly for your personal organizational purposes, are estimates only, may contain errors, and are not certified appraisals and are not guaranteed to be accepted by any insurer for any purpose.

4. Artificial Intelligence and User Responsibility

Summary: Our AI makes mistakes. You must check everything against your actual policy and carrier.

The Service uses AI Optical Character Recognition (OCR) to extract information from Vault Documents and computer vision to generate Valuation Estimates from Asset Photos. These tools may misread, misidentify, omit, or miscalculate information.

You are solely responsible for reviewing, verifying, and correcting all inventory data, Valuation Estimates, coverage limits, and deductibles directly with your insurance carrier. We assume no liability for underinsurance, overvaluation, denied or reduced claims, allegations of misstatement, or any financial loss resulting from your reliance on outputs of the Service.

5. Eligibility and Accounts

The Service is intended for use by residents of the United States only. You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information, to keep your credentials secure, and to be responsible for all activity under your account. You must notify us promptly of any unauthorized use.

You also represent and warrant that: (a) you are not located in a country subject to a U.S. government embargo or designated as a state sponsor of terrorism by the U.S. government; (b) you are not listed on any U.S. government restricted-party list, including the Office of Foreign Assets Control (OFAC) Specially Designated Nationals list; and (c) you will not use the Service in violation of any applicable export control or economic sanctions laws or regulations.

6. Commercial Providers and Authorized Users

Summary: If a broker or adjuster pays for or sets up your access, you still own your data, you still accept these Terms yourself, and the Provider only sees what the Privacy Policy allows.

This Section applies in addition to the rest of these Terms where a Commercial Provider is involved.

  • Each individual accepts these Terms. Even where a Commercial Provider subscribes to, sponsors, or provisions access, every Consumer User and Authorized User must individually accept these Terms to use the Service.
  • The Consumer User owns their Vault Data. Regardless of who pays for the subscription, the Consumer User retains ownership of their Vault Data, and that data is governed by the data partition described in our Privacy Policy (the “Commercial Gate”). A Commercial Provider does not gain access to itemized Asset Photos, individual item valuations, or granular space-level data except as the Consumer User expressly authorizes.
  • Commercial Provider responsibilities. Each Commercial Provider represents and warrants that it has all necessary rights, authorizations, and consents to provision access for, and to engage with, its clients through the Service; that its use complies with all applicable laws, including insurance and data-protection laws; and that it will not represent to any client that the Service guarantees any insurance outcome. The Commercial Provider is solely responsible for its own advice, representations, and conduct toward its clients.
  • No agency. Nothing in these Terms makes Sorted the agent, partner, joint venturer, or representative of any Commercial Provider or Consumer User, or makes any User the agent or representative of Sorted.
  • Provider-Consumer disputes. Sorted is not responsible for, and disclaims all liability arising from, the relationship between a Commercial Provider and its clients, including any advice given, fees charged, or services rendered by the Commercial Provider.

7. User Conduct and Prohibited Data

Summary: Do not upload photos of people's faces, medical records, or unredacted government IDs. The vault is for property and policies only.

You agree not to upload, store, or transmit through the Service:

  • Protected Health Information: medical records or images containing medical equipment or treatment tied to an identifiable individual.
  • Biometric Data: photos in which a human face or other identifying biometric feature is a primary subject.
  • Sensitive Identifiers: unredacted Social Security numbers, passports, government identification, or full payment card numbers.

You also agree not to misuse the Service, including by attempting to access another user's account, reverse-engineering the Service, uploading malicious code, or using the Service in violation of any law. If you inadvertently capture prohibited data in an upload, you assume all liability for its storage and processing, and you authorize us to remove it.

8. Your Content and Licenses

You retain all ownership rights in your Vault Data. By uploading Vault Data, you grant Sorted a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display that content solely to provide, maintain, secure, and — subject to the restriction below — improve the Service for you. We do not use your Vault Data to train our internal machine-learning models without your explicit, opt-in consent, as further described in our Privacy Policy. The license granted in this Section does not authorize use of your Vault Data for internal AI or machine-learning model training without such consent, notwithstanding the reference to improving the Service above.

You represent and warrant that you own, or have all necessary rights and permissions to upload, store, and share, all Vault Data you submit to the Service. You agree not to upload any content that infringes or misappropriates the copyright, trademark, or other intellectual-property or proprietary rights of any third party. See Section 20 for our DMCA notice-and-takedown process.

9. Our Intellectual Property

The Service, including its software, design, and trademarks, is owned by Sorted and protected by law. We grant you a limited, revocable, non-transferable, non-exclusive license to use the Service in accordance with these Terms. You may not copy, modify, distribute, or create derivative works from the Service except as permitted.

10. Fees and Payment

Fees, billing cycles, and subscription terms are presented at the point of purchase and govern your subscription.

  • Cancellation: You may cancel at any time from Account Settings; cancellation takes effect at the end of the current billing period and you retain access through that date.
  • Refunds: Except as required by applicable law or expressly stated at checkout, fees are non-refundable.
  • Fee Changes: We may change fees prospectively with at least 30 days' notice to your account email; continued use after the effective date constitutes acceptance.
  • Free Trials: No free trial is offered unless expressly stated at checkout.
  • Commercial Provider Nonpayment: If a Commercial Provider's subscription lapses or is terminated, Authorized Users provisioned by that Provider lose access at the end of the current billing cycle. Consumer Users' own Vault Data remains accessible through their individual accounts and is not deleted solely due to a Provider's nonpayment. Commercial Providers are solely responsible for all fees applicable to their subscription.

11. Disclaimer of Warranties

Summary: The Service is provided “as is.” We don't promise it will be accurate, uninterrupted, or fit for any particular purpose.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT, OUTPUTS, AND VALUATION ESTIMATES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. SORTED EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY OF ACCURACY, COMPLETENESS, OR RELIABILITY OF AI OUTPUTS OR VALUATION ESTIMATES.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY OUTPUT WILL MEET YOUR REQUIREMENTS OR BE ACCEPTED BY ANY INSURER. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

12. Limitation of Liability

Summary: If something goes wrong, our total financial responsibility to you is capped, and we are not responsible for indirect or consequential losses such as a denied insurance claim. This cap does not cover things the law won't let us limit.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS PROVIDED BELOW:

  • NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR INSURANCE PROCEEDS, whether based in contract, tort, or any other theory, even if advised of the possibility of such damages.
  • SORTED'S TOTAL AGGREGATE LIABILITY for all claims relating to the Service shall not exceed the greater of (a) one hundred U.S. dollars ($100.00) or (b) the total amounts you paid to Sorted for the Service in the twelve (12) months preceding the event giving rise to the claim.

Carve-outs. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for a party's gross negligence, willful misconduct, or fraud.

Allocation of risk. You acknowledge that the disclaimers and limitations in Sections 11 and 12 reflect a reasonable allocation of risk and are an essential basis of the bargain, and that fees would be substantially higher without them. These limitations apply even if a remedy fails of its essential purpose.

13. Indemnification

You agree to indemnify, defend, and hold harmless Sorted and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your Vault Data or other content, (b) your use of the Service, (c) your violation of these Terms or any law, or (d) for a Commercial Provider, its relationship with or representations to its clients. We will provide reasonable notice of any such claim and may participate in its defense with our own counsel.

14. Dispute Resolution — Informal Resolution, Arbitration, and Class Waiver

Summary: Before any formal action, we try to work it out informally. After that, most disputes go to individual arbitration instead of court, and you give up class actions. You have 30 days to opt out of arbitration.

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR RIGHTS.

(a) Informal Resolution First. Before initiating arbitration, you agree to send written notice of the dispute describing the claim and the relief sought — by email to info@mail.gettingsorted.app or by mail to Sorted., 1302 Waugh Drive, Unit 338, Houston, TX 77019 — and to allow thirty (30) days for good-faith resolution. This requirement is a condition precedent to arbitration.

(b) Binding Individual Arbitration. If the dispute is not resolved, you and Sorted agree that any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act (FAA).

(c) Delegation. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including whether a claim is subject to arbitration.

(d) Class-Action Waiver. YOU AND SORTED AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.

(e) 30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice within thirty (30) days of first accepting these Terms, stating your name, account email, and intent to opt out — by email to info@mail.gettingsorted.app or by mail to Sorted., 1302 Waugh Drive, Unit 338, Houston, TX 77019. The opt-out is effective only if received in writing at one of those addresses within the 30-day window. Opting out does not affect any other provision of these Terms.

(f) Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

(g) Severability of this Section. If the Class-Action Waiver in (d) is found unenforceable as to any claim for non-individualized relief, that claim shall be severed and proceed in court, while all remaining claims proceed in individual arbitration. In no event shall any claim be resolved through class, collective, consolidated, or representative arbitration. If any other part of this Section is found unenforceable, it shall be severed and the remainder shall remain in effect.

(h) Mass-Arbitration Coordination. If twenty-five (25) or more similar claims arising out of the same or substantially similar facts are filed against Sorted within a 180-day period by or on behalf of claimants represented by the same or coordinated counsel, the parties agree that: (i) the AAA will group the claims into sequential batches of no more than fifty (50) claims each; (ii) each batch will proceed to arbitration before a single arbitrator; (iii) all claims not included in the current batch are tolled pending resolution of that batch; and (iv) the parties will meet and confer in good faith on any additional coordination procedures. Nothing in this subsection affects an individual claimant's substantive rights or their right to opt out under subsection (e).

15. Term and Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or if necessary to protect the Service or other users. Upon termination, your license to use the Service ends. You may export or request deletion of your Vault Data as described in our Privacy Policy.

16. Survival

The following provisions survive termination of these Terms regardless of the reason for termination: “What Sorted Is — and Is Not”; “No Guarantee of Outcome”; “Artificial Intelligence and User Responsibility”; “Commercial Providers and Authorized Users”; “User Conduct and Prohibited Data”; “Your Content and Licenses”; “Disclaimer of Warranties”; “Limitation of Liability”; “Indemnification”; “Dispute Resolution”; this Section; “Governing Law”; “Severability and Waiver”; “DMCA and Copyright”; and any other provision that by its nature should survive.

17. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles, except that the FAA governs Section 14. Subject to Section 14, any matter not subject to arbitration shall be resolved in the state or federal courts located in Texas, and you consent to their jurisdiction.

18. Severability and Waiver

If any provision of these Terms is held unenforceable, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall remain in full effect. Our failure to enforce any provision is not a waiver of it.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice). Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

20. DMCA and Copyright

We respect intellectual-property rights. If you believe content on the Service infringes your copyright, submit a notice compliant with the Digital Millennium Copyright Act (DMCA) to our designated agent:

Copyright Compliance Department
Sorted
1302 Waugh Dr, Unit 338
Houston, TX 77019
Email: info@mail.gettingsorted.app

Your notice should include: (i) identification of the copyrighted work claimed infringed; (ii) identification of the allegedly infringing material and its location on the Service; (iii) your contact information; (iv) a statement of good-faith belief that the use is unauthorized; (v) a statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on their behalf; and (vi) your physical or electronic signature. We may terminate the accounts of repeat infringers.

21. Contact

Questions about these Terms can be directed to info@mail.gettingsorted.app.

Terms of Service — Sorted